Refund Policy
Transparent, customer-first policy regarding digital order delivery guarantees and cancellation terms.
100% Delivery Or Full Refund Guarantee
If a digital top-up cannot be fulfilled due to provider node outages or invalid server states, the full payment is instantly refunded to your gamer wallet balance or original source account.
Refund Eligibility
Refunds are granted when an order fails to process within 30 minutes, or when system-level server errors prevent diamonds from being credited to your verified game account.
How to Request a Review
Contact our 24/7 WhatsApp agent support team with your Order ID and transaction receipt. All non-delivery claims are audited against direct publisher server logs within 15 minutes.
Non-Refundable Circumstances
Digital orders cannot be refunded once game diamonds or passes have been successfully delivered to the Player UID provided during checkout. Please verify your User ID carefully before clicking place order.